Delete your account.
Last updated: November 10, 2026
Delete it in the app
Use the phone you signed up on, an iPhone or an Android phone (or an iPad, if you signed up on it with your number):
- Open UIMessage and go to Profile.
- Tap Account, then Delete account.
- Enter your phone number to confirm, then tap Delete account.
The account is deleted at once. The Mac app, UIMessage Web and an iPad linked to your phone can’t delete the account; they are signed out when you delete it on the phone. An account can’t be deleted while it’s under review.
Ask us to delete it
If you no longer have the app or the phone, write to hello@uimessage.com from any email address, with the subject “Delete my account” and the account's phone number in international format (for example +1 415 555 0100).
We’ll reply to confirm, check that the request comes from the number’s owner, delete the account within 30 days and tell you when it’s done. We will never ask for your sign-in code or your two-step verification PIN.
What is deleted
- Your phone number, name, “about” line, profile photo, mascot, country and language, last seen and online status.
- Your two-step verification PIN and your contact list, and you are removed from every group.
- Messages still waiting on our servers for you or from you, and your statuses.
- The photos, videos and files you sent that are still on our servers.
- Your encryption keys on our servers and your Spark codes; every device is signed out and stops receiving notifications.
- The chat history on your phone; your linked Mac, iPad or browser delete theirs as they are signed out.
What is kept, and for how long
- Messages you sent
- They stay on the devices of the people you sent them to; we can’t delete those. Our servers hold no copy once delivered.
- An empty record of the account (no number, name or photo)
- Kept, so your chats show others that the account was deleted
- Records of your devices and sign-ins
- Kept, signed out, to look into abuse; sign-in attempts with your number 400 days, the full network address cut after 30 days
- Call records and call history
- 1 day and 7 days after each call
- The short record of each message sent
- 30 days
- Reports you made or that were made about you
- Messages and notes 90 days after the report is closed; the report itself 2 years
- Decisions about the account and review requests
- Kept with the account’s record
- The account’s privacy settings and blocks
- Kept with the account’s record
- A restricted or banned account’s number
- A keyed fingerprint of it, until the restriction ends, so signing up again doesn’t lift it
- Database backups
- Up to 14 days
Everything we handle, and why, is in the Privacy Policy.