Community guidelines.
Last updated: November 3, 2026
1. The short version
- Treat people the way you’d want to be treated. Don’t spam, scam, harass or impersonate anyone, and never put a child at risk.
- Your chats are end-to-end encrypted. We can’t read them, and nothing on our servers scans them. We act on what people report and on signals about how accounts are used.
- If we limit your account, the app tells you why, since when and for how long, and how to ask for a review.
- These guidelines sit alongside our Terms of Service and Privacy Policy.
2. What isn’t allowed
What we act on, mostly in the words the app uses when it tells an account why.
- Spam
- Messages, calls or group invitations sent to people who didn’t ask for them, especially in bulk, and adding people to groups they don’t want to be in.
- Scam or fraud
- Tricking anyone out of money, passwords, codes or personal details: phishing links, fake prizes, fake investments, or pretending to need urgent help. Never ask anyone for the sign-in code UIMessage sent them.
- Harassment
- Threats, bullying, stalking or intimidation, hateful attacks on people for who they are, and sharing someone’s private images or information without their consent.
- Impersonation
- Pretending to be another person, a business or an organization, or presenting an account as official when it isn’t.
- Inappropriate content
- Sexual, violent or shocking material sent to people who didn’t agree to see it.
- Automated or bulk messaging
- Scripts, bots or modified apps that send messages, place calls or create accounts, and contacting large numbers of people you don’t know. UIMessage is for people talking to people.
- Child safety
- Anything that sexualizes, exploits or endangers a child. We ban these accounts, the decision can’t be appealed, and we report it to the authorities where the law requires.
- Breaking the law
- Using UIMessage for anything illegal, such as selling illegal goods or services, or to get around a decision we made, for example with another account.
- Attacking UIMessage
- Trying to get into accounts that aren’t yours, overloading or disrupting the service, or getting around its security.
3. How we find out, without reading your messages
Messages, photos, voice messages, calls and status updates are end-to-end encrypted between the people in the chat. Nobody at UIMessage can read them, and no part of our service scans them.
We learn about problems in two ways. People report accounts to us from the app. And our systems look at how accounts are used, never at what anyone says: a burst of new accounts, one account messaging many people it has never talked to, a group inviting crowds at once, or many people blocking the same account.
Some of these signals act on their own. An account that sends far more than a person could may be limited for a short time automatically. Every automatic action is recorded, and you can ask for a review of it like any other decision.
4. Reporting someone
Open the person’s contact info in a chat, or pick them in a group’s member list, and choose Report. Pick what’s wrong, and add a note if you like.
Unless you turn it off, the report includes the last 5 messages that person sent in the chat. Your device seals them before they leave, so that only our review team can open them. With it off, we receive no messages at all, only what you picked and wrote.
The person you report isn’t told who reported them.
Messages sent with a report are deleted 90 days after we close it, or 180 days after they arrive if the report is still open.
To stop someone contacting you, block them in UIMessage on your phone.
5. What can happen to an account
- Under review
- We’re looking into the account, usually after reports, or to protect it when someone else may be using it. Reviews usually finish within 48 hours. There’s nothing to appeal while one runs: the review is the second look.
- Restricted
- A limit for a set time, most often for automated or bulk activity. It ends by itself on the date the app shows.
- Banned
- We decided the account broke these guidelines. A ban can be permanent or last for a set time.
While an account is under review, restricted or banned, it can’t send or receive messages, calls or status updates, and it can’t link new devices. Its chats stay on its devices, end-to-end encrypted. Nothing is erased.
Messages sent to it meanwhile are held, and arrive if the account is active again before they expire.
The app shows the reason in a few words, when the decision started, when it ends if it ends, and where a review stands. Nobody else is told: the people you talk to see no label.
Besides the reasons above, it may say Multiple reports (several people reported the account), Suspicious activity (sign-ins or use that don’t look like the account’s owner), Account security (we’re protecting an account someone else may be using) or Terms of Service violation.
Reinstalling the app or deleting the account doesn’t lift a decision.
6. Asking for a review
If your account is restricted or banned and you think we got it wrong, choose Request a review on the screen the app shows. You can add a note of up to 1,000 characters about what happened.
Your note is read by the UIMessage review team and isn’t end-to-end encrypted. Don’t include passwords, codes or anyone’s private details.
You can ask once for each decision. Someone on our team looks at the account again, and the outcome shows on that screen: either your account is active again, or the decision stays in place.
Decisions about child safety can’t be appealed. While an account is under review, there’s nothing to appeal yet.
Outcomes only ever show in the app. We never ask for your sign-in code, a payment or your details by message, email or phone call, so anyone who does isn’t us.
7. Keeping your account yours
Never share the sign-in code UIMessage texts you. Nobody from UIMessage will ever ask for it.
Check Profile → Devices on your phone now and then, and log out anything you don’t recognize. Signing out on your phone signs out every device linked to it.
If we think someone else is using your account, we may put it under review to protect it while we sort things out.
8. Changes and contact
We may update these guidelines as UIMessage grows. When we make important changes, we’ll update the date at the top and, where it matters, tell you in the app.